Refund Policy

Who decides refunds

Our authorised reseller Paddle.com is the legal seller of this product. Refund requests are submitted to Paddle and decided under its policy, at its sole discretion.

Your purchase is processed by Paddle.com, and Paddle will appear on your bank statement.

Try before you buy

Before purchase, Nuqta is available as a complete 14-day trial with no card, no sign-up and no email. We recommend using the full trial period and confirming that the software suits your shop, your hardware and your e-invoicing connection before buying, since the licence key activates on your device as soon as it is used.

What happens to the software after a refund

If your refund is approved, your licence key is revoked automatically when Paddle notifies us — and selling stops in the software on your machine the next time it reaches the licence server.

Your data stays on your machine untouched: items, invoices, customers, accounts and backups are not affected, and you can still open and export them.

Hit a problem? Contact us first

If you run into a technical problem after purchase, contact us first at info@aijolabs.com — most cases are resolved directly.

This does not affect any right granted to you by the law of your own country.